Managed Platform Services
Does your organization need a Platform team?
To meet this need, many businesses have begun to establish their own Platform teams. While the idea of a dedicated platform team tasked with streamlining an organization’s Internal Developer Platform, has been around for over a decade, it's only in the last few years that it’s value has begun to be truly realised.
Over the years technology stacks have increased in complexity and the use of cloud computing services and containerization technologies (like Kubernetes and Docker) further confirmed the need for dedicated teams to streamline and manage the platforms used for application development and delivery.
- Closing the Skills Gap in Container Management
- Expert Guidance: A Necessity, Not a Luxury
- What can a Platform Engineering Team deliver?
This skills gap often leads to misconfigured Kubernetes environments, stemming from a lack of proper knowledge. Constrained by their current expertise, engineering teams frequently encounter issues in deploying and managing Kubernetes and Docker environments. Despite the abundance of tools available for container management, the reliance on deep expertise to select and effectively use these tools is overwhelming.
Organizations really need expert assistance to ensure the security and reliability of containerized applications. While Portainer offers a powerful management tool, it is just one part of the solution.
Engineers without comprehensive knowledge, risk replicating configurations that may not suit their unique requirements, potentially leading to catastrophic results. Tools alone cannot address the core issue of correct environment configuration, as best practices differ widely across various customer environments.
By offering pre-built tools and services, platform engineering teams increase efficiency in development and deployment processes. They enable scalable solutions that grow with the organization’s needs. Additionally, by simplifying the development process, they improve overall developer productivity and satisfaction especially for new developers onboarding into the organization.
If you don't have a Platform team, your team is overloaded, or you want to elevate your current team, this is where our Portainer's Managed Platform Service fits.
Portainer's Managed Platform Services
We offer comprehensive platform services that integrate seamlessly with our core product, providing a "turn-key" solution to accelerate your operational maturity. This approach ensures a cost-effective, safe, and efficient transition to container-based applications, setting you on the fast track to success.
We have two Managed Platform Services options available:
Platform Plus
This service includes a lightweight, managed services element, granting you fractional access to a senior Platform Engineer (PlatformEngineer-aaS). This service aids in achieving early-stage operational maturity, perfect for organizations just initiating container adoption who are not yet ready for a full-scale managed service.
Platform Tooling – we will assist you to rebuild/extend your container management platform (centered around Portainer + OSS tooling) to ensure sufficient observability, alerting, SIEM coverage, delivering a self-service portal for your internal users.
DevOps Assist – We will work with your development/applications team to help them to understand how to correctly configure CI/CD pipelines against the platform in the most effective manner.
Platform Engineering Assist – to ensure delivery of the SLA/SLO’s, we will ASSIST you so that you can perform the required platform engineering tasks to deliver a robust platform. This is a reactive service.
Platform Enterprise
This premium managed service has the Portainer team acting (fractionally) as your Platform Engineering team as a Service (PlatformEngineering-aaS). It propels you to the ‘capable’ level of technical and platform readiness maturity level [i], combining highly proactive support with reactive, on-call services. Your engineers handle level 1 and level 2 activities, while Portainer experts manage levels 3 and 4 and take overall responsibility for the platform. This ensures optimal platform performance and availability, as well as ensuring strict adherence to operational and service level agreements. This enterprise-centric service is tailored for organizations critically dependent on their container-based applications.
[i] According to the Portainer Containerization Maturity Assessment
On-Call – to ensure delivery of the SLA/SLO’s, we will be on call at a schedule that suits – 8x5, 24x7, 1 hour, or 4 hour response time SLA.
Platform Engineering – to ensure delivery of the SLA/ SLO’s, we will perform all of the required platform engineering tasks to deliver a robust platform, and perform continuous improvements. This is a preventative maintenance heavy focus.
DevOps – Working with your development/ applications team to help them to understand how to correctly configure CI/CD pipelines in the most effective manner.
Emergency Support – should service-impacting issues arise, we will provide the required engineering capability to restore service within an agreed SLA
RCA / Post-Mortem – if there are ever service interruptions (even minor), we will deep dive to uncover the root cause, so mitigation can be put in place to ensure no subsequent interruptions of the same nature.
Automation – We will strive to automate routine tasks, so as to reduce the administrative burden, increase consistency, and reduce delivery time
DR planning and Testing – We will constantly run validation tests against the platform to ensure that it can be recovered in the event of a disaster, with minimal downtime, and minimal ongoing impact.
*Both Managed Platform plans include a Portainer Enterprise subscription with the ability to add on the number of nodes that you need.
From uncertainty to excellence
Our Portainer Managed Platform Services will allow you to confidently navigate the complexities of container management, ensuring robust, reliable, and secure application deployment.
Let us be your trusted partner on the journey from uncertainty to operational excellence. Embrace the future with Portainer, and achieve unparalleled success.
