1. Simplifying a Complex IT Infrastructure
Managing multiple services and servers was cumbersome, making problem identification difficult.
“One of the things we looked into was how we could make the production systems more maintainable. We invested significant effort navigating multiple services and servers trying to identify the root causes of problems.”
Portainer provided a centralized, structured interface, reducing time spent on troubleshooting.
“With Portainer, we can just pop on and look, which is very handy.”
2. Standardizing Deployment & Monitoring
To streamline deployments and improve oversight, Interstate Studios implemented Portainer as their primary interface for container orchestration.
Before fully committing, Inter-State Studios tested Portainer’s Community Edition.
"We poked around… and I thought, 'That's it. It does what I need it to do.’"
Key benefits included:
- Access control & security: Granular user access reduced risks.
“I can limit who has access to what, making it safer to involve tech support.”
- User-friendly UI: Reduced reliance on the command line, making container management accessible.
“Having a UI is better for beginners—it guides you instead of making you remember magic commands.”
The result? Faster, error-free deployments.
“Portainer accelerated our containerization adoption by two years.”
3. Improving Troubleshooting & Support Efficiency
Previously, diagnosing issues required sifting through logs. With Portainer, real-time insights became available at a glance.
“Sometimes you just want to check if an application is throwing errors—Portainer lets us do that instantly.”
Faster troubleshooting led to measurable improvements:
- First-level investigation is now immediate.
"I can diagnose issues on the phone while someone reports a problem."
- Support ticket volume dropped significantly.
“Tickets related to containerized services have decreased significantly, boosting team productivity by at least 15%.”
4. Reducing Operational Bottlenecks & Support Overhead
Before containerization, peak season required 24-hour IT support shifts. Now, system stability has eliminated this need.
“We used to schedule 24-hour support during busy seasons. Now, we don’t even staff after hours - it's that stable.”
Additional efficiency gains:
- Image editing team reduced from 12 to 2-3 people (staff were redeployed).
- Error rate dropped from 8% to under 2% (400% improvement).
Portainer’s team also provided direct support during critical upgrades.
“I have gotten a lot of good advice and support from Portainer. They even helped us for several hours on a Saturday to troubleshoot an upgrade for our main production cluster that did not go well. They got the problem fixed for us.”
