Commercial support

Whilst Portainer is designed to be simple to use, and has active community support, there remains benefits from having commercial support when used in business environments.

There are three support options available, and these are able to be subscribed on a monthly or annual basis.

Personal support

Personal support is USD $25 per month (or USD $250 per year) per named user. This support provides access to the Portainer engineering and development staff through a dedicated slack channel. Response time for requests is 24 hours. Personal support is designed for sole trader or home users only.

Business support

Business support is USD $495 per month (or USD $4,950 per year) and provides support for an unlimited number of Portainer users from a single email domain. This support gives access to the Portainer engineering and development staff through a dedicated slack channel, email, and when needed telephone. Response time for requests is 12 hours and business support customers are provided early access to patches for known issues.

Enterprise support

Enterprise support is USD $1,495 per month (or USD $14,950 per year) and provides support for an unlimited number of Portainer users from a single email domain. This support enables unlimited 24x7, 4 hour response time access to the Portainer engineering and development staff via phone, webex, email and a dedicated 24x7 monitored slack group.

This support provides instant access to our developers who can immediately produce patches for Portainer bugs if encoutered.

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